Sales Operations Associate I Arrow Electronics Inc

Job Description:

Position Overview:
The Sales Operations Associate, specifically within the RMA Team, focuses on managing the RMA lifecycle and resolving post-sale disputes within a global corporate environment. Their target is to ensure efficient returns management, customer satisfaction, and compliance with company policies. The role involves cross-functional collaboration and efficient on-time communication.

Key Responsibilities:

• End-to-End RMA Management: Own the full return lifecycle, including issuing RMA numbers, tracking incoming goods, and coordinating repairs, replacements, or credits with the suppliers, our integration facility, warehouse and finance teams.
• Dispute & Claim Resolution: Investigate and resolve customer and partner claims related to shipping damages and logistics delays.
• Global Stakeholder Coordination: Act as the primary liaison between international customers, external suppliers, and internal departments (Sales, Supply Chain, Quality, Finance, and Logistics) to ensure timely resolution.
• Vendor Liaison: Coordinate with vendors regarding warranty claims, part replacements, and reconciliation of vendor invoice discrepancies.
• Data Integrity & ERP Management: Maintain accurate records of all return activities and claims in the company s ERP (Oracle) and CRM (Salesforce) systems.

What s In It for You

• A full-time permanent role within a globally recognized IT leader.
• The chance to work on strategic, high-impact programs.
• A dynamic international environment, collaborating with teams across EMEA and North America.
• Opportunities for career growth and professional development in cloud and project management.
• A culture that values innovation, collaboration, and continuous improvement.
• Full Permanent contract,
• Social advantages: CNSS, CIMR, Health insurance.