SALES SENIOR EXECUTIVE

NAPCO

Job Responsibilities & Tasks 

(Duties include but are not limited to)

• Sell the widest range of company s products for assigned customers based on group channel guidelines.
• Provide feedback of any competition activity within sales area and submit his suggestion for retaliation if needed.
• Prepare special order requests (Prices, Designs, approvals, Orders, MOQs) and take concerned approvals both Customer & Company.
• Prepare SPO in full quantity produced to customer without leaving stocks at warehouse unless approved by Sales Management.
• Collect the invoices according to company s aging policy.
• Prepare all needed documents for the call cycle market visits or business review, before going to the market.
• Maintain professional Business relation with His/her customers.
• Revisit Lost customers and check opportunity to regain business if hindering conditions have vanished.
• Open new accounts on JDE or CRM and adhere all required valid documentation (VAT, CR, National Address, CIS, etc )
• Transfer max number of accounts to ECOM online platform, train customers for utilizing Napco platform and monitor performance to avoid losing customer sales volume.
• Detect and register new potential customers in his area based on CRM.
• Sell all potential customers with appropriate combination of product lines by closing GAPs.
• Handle customers complaints and report them to the sales team leader.
• Prepare QRAs for his customers on JDE or ECOM and discuss them with Team Leader.
• Enter customer orders into JDE system and ensure no violations whether CDs, CLs, or prices.
• Submit daily collection for the distributor or accountant.
• Issue returns for quality issue products or wrong orders and get approval from concerned parties.
• Report to the team leader any customer problem / objection that occurred, and he could not handle.
• Review on monthly basis customer collectibles with Team Leader and conduct required SAFs, matchings, or write offs.
• Conduct Balance confirmations 3 times per year and get customer signature/stamps in addition to working on reconciliation with accounts.
• Conduct Trials for new developed products at certain customer in his/her area and report factual findings.

Comply fully with Napco code of conduct, and company instructions.