Sales Supervisor Al Futtaim Private Company (LLC)

Client & Business Development

• Support the development of long-term client relationships through effective use of clienteling tools and personalized engagement.

• Foster a strong client-first mindset within the team to enhance customer experience and loyalty.

• Ensure team members maintain comprehensive product knowledge to deliver informed recommendations.

• Assist store management in achieving business objectives by supporting reporting, sales analysis, product training, and key initiatives.

Selling & Floor Management

• Oversee the shop floor to ensure optimal staff coverage during peak trading hours.

• Lead by example by demonstrating strong sales leadership and best-in-class selling techniques.

• Actively support the team during selling ceremonies to maximize conversion and customer satisfaction.

Store Operations

• Supervise and perform store opening and closing procedures, including cash handling, register reconciliation, bank deposits, and facility security.

• Ensure accurate processing of all POS transactions and inventory activities to maintain stock integrity (transfers, receiving, repairs, and damages).

• Enforce adherence to operational procedures and loss prevention policies.

Leadership Presence

• Demonstrate exemplary performance and professionalism across all operational and customer-facing functions.

• Effectively resolve customer complaints, returns, exchanges, and service inquiries.

• Act as a liaison between store staff and management on performance feedback and operational concerns.

• Develop and implement action plans to improve store efficiency, organization, and workflow.

• Educate and guide the team on sales plans, personal sales goals, and key performance indicators (KPIs).

Brand Representation & Store Standards

• Act as a brand ambassador, embodying the brand’s culture, values, quality, and craftsmanship.

• Ensure store visual presentation and merchandising standards are consistently achieved and maintained.