Salesforce Administrator ECS ME LLC Bur Dubai

الوصف الوظيفي

الأدوار والمسؤوليات

الملف الشخصي المطلوب للمرشحين

Key Responsibilities

• Act as the primary point of contact for Salesforce support requests, issue resolution, and user assistance.

• Provide functional and technical support across Sales Cloud and Service Cloud.

• Engage with business users (Sales, Marketing, Leasing, Handover, CRM, Operations) to understand requirements and suggest improvements.

• Maintain and optimize real estate business processes in Salesforce such as:

o Unit inventory management

o Booking and sales contracts

o Customer handover

o Post-sales service (DLP, cases)

• Perform daily administration tasks:

o User management, profiles, roles, permissions, sharing rules

o Data integrity, data cleanup, and validation controls

• Create and maintain Reports, Dashboards, Flows, Validation Rules, and Process Automation.

• Support UAT cycles, post go-live support, and change management activities.

• Prepare training materials, conduct end-user training sessions, and maintain process documentation.

• Act as a trusted Salesforce advisor to business stakeholders and ensure best practices. Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.

• Minimum 2+ years of Salesforce Administration / Support experience.

• Strong knowledge of Sales Cloud and Service Cloud.

• Good understanding of Real Estate CRM processes (sales lifecycle, unit management, booking, handover, post-sales support).

• Experience in user management, security model, and data governance.

• Hands-on experience with Flows, Validation Rules, Reports, Dashboards, and Process Builder.

• Experience with data migration, sandbox testing, and release management.

• Excellent communication skills with client-facing exposure.

• Ability to work independently and handle production support environments.