Senior Administrateur Système et Réseaux

Sopra Steria

Your tasks

Support Management, Design and Strategy

• Participate in defining, improving and adjusting the support strategy
• Maintain and improve the good relationship between the various support stakeholders, at both group and local levels.
• To propose and implement short- and medium-term actions aimed at improving the quality of service provided to customers, while respecting budgets and deadlines
• Facilitating Problem Management and Root Cause Analysis workshops
• Train and supervise the technical support team in incident resolution

Transition of services

• Supporting project teams to prepare for the operational rollout of the group's new infrastructure solutions and components
• Implementation of SLAs, processes and support diagrams
• Orchestration, automation and industrialization of support processes
• Change management
• Knowledge base management

Technology watch

• Follow best practices in networking and systems
• Propose continuous improvements to infrastructure performance and security