Senior Business Process & QA Specialist

PetroApp

Process Management & Optimization

• Lead Process Mapping Initiatives: Spearhead the documentation of current-state (As-Is) and future-state (To-Be) business processes using standard modeling notations (e.g., BPMN).
• Drive Continuous Improvement: Utilize Lean and Six Sigma methodologies to identify operational bottlenecks, redundancies, and inefficiencies, and design actionable strategies to eliminate them.
• Root Cause Analysis: Conduct deep-dive data analysis to determine the root causes of process failures or delays and implement corrective actions.

Quality Assurance & Compliance

• QA Framework Development: Establish and maintain quality assurance standards and procedures across the organization to ensure processes meet business objectives and regulatory compliance.
• Performance Monitoring: Define, track, and report on Key Performance Indicators (KPIs) and quality metrics to measure the success of process changes and operational health.
• Audit & Review: Conduct regular process audits to ensure adherence to defined standards and identify areas for further optimization.

Business Analysis & Documentation (SDLC focus)

• Requirement Gathering: Act as a liaison between business stakeholders and technical teams to gather and refine business requirements.
• Documentation: Author and review detailed Business Requirement Documents (BRDs), functional specifications, and user stories to support technical implementation.
• SDLC Support: Accompany the Software Development Life Cycle (SDLC) by ensuring that technical solutions align perfectly with the defined business processes and quality standards.

• Experience: 3 to 5 years of experience in Quality Assurance, Business Process Management, or Internal Audit, preferably in the Tech, Logistics, or Operations sectors.
• Education: Bachelor s Engineering, Business Administration, or a related field.
• Certifications (Highly Preferred):
• Certified ISO 9001 Lead Auditor.
• Lean Six Sigma Green Belt or Black Belt.
• PMP or COBIT certifications are a plus.

• Private Health Insurance

• Performance Bonus
• Career Growth and Development Track