Senior Director, Managed Opening & Transitions EMEA Hilton Hotels

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Establishing a Rigorous Pre-Opening Operational Setup Program:
  • Equip new teams with the necessary tools and guidance to operate according to brand standards and achieve operational excellence from the outset.
  • Visit and collaborate with regional teams and hotel leadership on-site prior to opening as needed.
  • Provide feedback on plans with a focus on operational efficiency and advise AD&C project teams on operational requirements and opportunities.
  • Assist Development, feasibility, and regional finance in preparing, reviewing, and presenting the pre-opening budget, working capital plan, operating budget, staffing levels, and operational practices.
• Leading Operational Training and SOP Maintenance:
  • Oversee and conduct relevant operational training on-site.
  • Maintain proprietary Standard Operating Procedures (SOPs) across all property departments for the management company.
• Supporting the VP of Operations and Regional Teams:
  • Develop a comprehensive cycle of opening for the region.
  • Collaborate with corporate and hotel teams to gather recent data and build scalable models for openings, covering all stages pre and post deal signing.
  • Provide expert consultation to adapt and develop tools and resources for the Cycle of Opening.
• Innovating Operational Procedures:
  • Challenge existing procedures to develop new, efficient approaches while maintaining standards.
  • Support and explore the potential for fast-track conversions.
• Ensuring Seamless Handover Processes:
  • Build strong relationships with colleagues to ensure a seamless transition for hotel teams and ownership from pre-opening to operating.
• Localizing O&T Content:
  • Adapt and customize O&T content and solutions to meet regional needs.
• Managing Regional Roadmap Content:
  • Review and lead regional roadmap content on Hilton s corporate Salesforce platform, ensuring all tools and solutions are up-to-date and functional.
• Leading Various Transition Projects:
  • Oversee transition projects within Hilton s owned and operated estate, including brand changes, management type transitions, ownership changes, lease management, terminations and exits, seasonal operations, closures and re-openings, and major redevelopment or repositioning projects

How you will collaborate with others:

You will contantly collaborate with multiple teams (Development, Technology, Architecture-Design & Construction and Brand Management) to both

What you will take ownership of:

• Define Opening Processes and Operational readiness for new line of business like Branded Residences and Nile Cruises.
• Distribute workload and projects across the team, based on volume, complexity and skills.

WHY YOU LL BE A GREAT FIT

Essential Skills:

• Superior Communication and Leadership Skills:
  • Demonstrate outstanding verbal and written communication abilities.
  • Exhibit strong leadership qualities to guide and influence teams.
• Language Proficiency:
  • Fluent in English (business language) both verbally and in writing.
• Project Management and Problem-Solving:
  • Capable of managing multiple projects simultaneously while handling day-to-day job functions.
  • Efficiently support and resolve escalations from various sources by prioritizing tasks and ensuring transparent communication with all stakeholders.
• Travel and Remote Work:
  • Willingness to travel frequently and work from remote locations as needed.
• Independent and Proactive:
  • Demonstrate strong independent thinking and a proactive approach to projects.
  • Understand when escalation is necessary and act accordingly.
• Coordination and Organization:
  • Highly coordinated and well-organized in managing calls, meetings, and travel simultaneously.
  • Ability to work independently with minimal supervision.
• Creative and Innovative Solutions:
  • Provide creative and innovative support solutions in a diverse business environment.
  • Encourage and offer multiple perspectives.
• Effective Communication:
  • Clearly and concisely express ideas, communicate goals, and set expectations both verbally and in writing.

• Interpersonal Skills:
  • Excellent interpersonal skills that build trust and instil confidence.
  • Ability to motivate and influence others positively.
• Analytical Ability and Budget Management:
  • Strong analytical skills with experience in budget creation, review, and control.
• Operational Planning Insight:
  • Ability to objectively comment on architectural plans.

It would be useful if you have:

• Additional language skills are desirable.
• Preferred experience in operational planning of buildings