Senior Instructional Designer, Operations at Airports

SITA

We are looking for a visionary Senior Instructional Designer to revolutionize the training ecosystem for SITA s Operations at Airports portfolio. In this role, you will bridge the gap between complex technical solutions and high-impact learning. You will be integrating Generative AI (GenAI) into the end-to-end development process. You will partner with Product Managers and Solution Specialists to translate intricate airport operations from baggage handling to ground services into scalable, cutting-edge training that enables our Sales, Delivery, and Customer teams to excel.

WHAT YOU WILL DO

1. Portfolio Instructional Design End-to-End Development: Design and develop high-fidelity eLearning, Virtual Instructor - Led Training, simulations, and job aids tailored to the Operations at Airports and other portfolios, based on business needs. Technical Translation: Translate complex product specs and "productization" updates into scenario-based, learner-centric content. Agile Alignment: Participate in product sprints and feature release meetings to ensure training is synchronized with the product roadmap. Facilitator Coaching: Support and upskill global facilitators to ensure the high-quality delivery of your designed programs.

2. AI-Driven Innovation & Efficiency GenAI Workflow Integration: Lead the implementation of LLMs and AI media tools like Synthesia, HeyGen, Midjourney to accelerate content creation, from rapid storyboarding to automated localization. Workflow Automation: Identify opportunities to automate repetitive ID tasks, including AI-generated voiceovers, video avatars, and automated assessment building. Personalized Learning: Use AI-driven analytics to identify learner skill gaps and design adaptive paths that meet individual needs in real-time.

3. Strategic Collaboration Stakeholder Management: Act as a consultant to Product Managers and Field Service teams to gather training requirements and define measurable learning objectives. Ethical Oversight: Ensure all GenAI-produced content remains ethically grounded, accurate, and aligned with SITA s brand standards.

TECHNICAL EXPERIENCE

Category Tools & Standards

• Instructional Design Articulate 360 (Storyline/Rise), Adobe Captivate, Camtasia, Vyond.
• Generative AI LLMs (ChatGPT/Gemini/Claude), Synthesia, HeyGen, WellSaid Labs, Midjourney/Canva AI.
• Multimedia Adobe Creative Cloud (Photoshop, Premiere Pro, After Effects), Audacity.
• LMS & Tech Docebo, Cornerstone, SuccessFactors; knowledge of SCORM, xAPI, and basic HTML/JS.
• Collaboration Jira, Miro, Figma, Microsoft Teams, Monday.com.