Senior Network & System Admin

Shabana Group

Install, configure, and maintain network services, equipment, and devices.

Monitoring and Troubleshooting WAN connectivity to service providers, customers, and NTG cloud.

Troubleshooting and solving complex technical issues in hardware, servers, software and network equipment related to network Routing, Switching, Security, VPN tunnels, Wireless, and Voice.

Regularly review the health of the network and ensure it is operating optimally.

Ensure no single point of failure; all failover plans be fully tested on regular schedule job requirements.

Network protocols and network administration knowledge, network security.

Administrate all Microsoft servers (AD, DC, ADC, DHCP ..)

Mange nas storage (create luns, iscsi and monitor performance and space)

Manage and administrate VMware environment

Manage Veeam (create backup jobs, ensure backup, troubleshoot)

Administrate Sophos (create rules, troubleshoot, monitor and review)

Install and configure software and hardware

Establishes, plans and implements the policies and procedures to support the operation of the Service Desk

Develop and enhance guidelines to ensure all knowledge base documentation and troubleshooting procedures are current and accurate

Ensure timely and appropriate escalation, communication and closure of incidents having business impact

Measure and monitor Service Level Agreements

Provide daily, weekly and monthly Service Level Reports

Quality Call Monitoring of support personnel

Monitor for availability, response times and problem trends

Initiate the Problem Management process to review root cause analysis and drive continuous improvements by eliminating recurring incidents

Drive timely communication and appropriate level of reporting for IT and Business Stakeholders

Support and maintain effective relationships with business and 3rd party vendors

Good knowledge in ERP system (Microsoft Dynamics AX)

Strong knowledge of systems and networking software, hardware, and networking protocols

A proven track record of developing and implementing IT strategy and plans

Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

3-5 years of database, network administration, or system administration experience

Ability to work independently with no supervision and to work under pressure and meet deadlines

Can work as a member of a diverse team and learn complex systems quickly and effectively.

CCNA , CCNP and MCSE is a must.