Senior Officer, Complaints Management First Abu Dhabi Bank FAB

High School / Diploma Candidate without experience will also be considered.br> Problem Solving, Listening, Resolving Conflict, Multi-tasking.br> Excellent communication skills in English &/or Arabic.br> Team player.br> Good knowledge in MS. Word, Excel, and Power point

Ensure self-punctuality and disciplines.br> Ensure adherence of policies and procedures.br> Ensure to attend and participate in all training programs and development opportunities provided by the bank/FAB Business School.br> Carry out the functions with full integrity are attended efficiently and to ensure that turnaround time are meeting as per agreed service level.br> Establish efficient communications with internal and external related departments.br> Ensure that all documents received from branches/ Sales and the documents are reviewed/ validated before any action taken within the agreed TAT.br> Update the status and reason for rejection if any by email OR Workflow system.br> Accepts any additional work/ support required to other process in the department assigned by the Management to achieve common goals.br> Stay abreast with any new regulations/ obligations by the Central Bank of UAE.br> Resolves customer complain by providing better solution and following up to ensure resolution to seek customer satisfaction and services.br> Receive and work on feedback from Team Leaders, Supervisors, Managers and Trainers with a respectful and professional manner and to encourage to work with relationships based on encouragement, motivation, and support.br> Assist line manager in implementation of corrective and preventive actions set to avoid any possible complaints and escalate the same whenever received br> Ensure internal and statutory guidelines and procedures as well as uniform rules & practices are strictly followed in order to avoid any criticism by the auditors.