Senior Officer, Legal & Police OPS (Emiratised Role) First Abu Dhabi Bank FAB

KEY ACCOUNTABILITIES:

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Manage the workflow on a day-to-day basis without compromising on the risk and service.
• Locate the area where changes are required from existing process the workload, to eliminate duplication and avoid risk. Coordinate with ITD to enhance the system and to implement the change.
• Take necessary action to prevent errors that may include system enhancements, procedures amendment, staff training, and counselling.
• Ensure BAU is managed in line with bank policy to avoid any risk.
• Ensure appropriate risk tools are used such as checklists, various reports and random sampling to help maximize the effectiveness of operational Risk Management within wholesale operations AMO.
• Ensure that all processes are in line with approved bank policy and procedures, legal, regulatory and compliance requirements.
• Assess the performance of direct reports of the unit on regular basis and provide them with constructive feedback including areas of devolvement.
• Ensure that assignments, leave, rotations, training programs etc. are managed well with proper controls.
• Coordinate with various Departments such as legal, ITD, Branches, audit etc.
• Effective communication within the team and adherence to agreed turnaround times.
• Maintain professionalism and effective communication with colleagues within the Unit and all other Departments.
• Adhere to your individual duties and responsibilities and support the team to deliver service excellence.
• Maintain collaboration between the team and other units that will ensure best service to the business and ultimately customers.
• Recommend process/Policy change to the Management in order to improve process, increase efficiency, reduce risk and maximize control.
• Support project Management for structuring new products or services.
• Ensure that timely and accurate MIS are generated and submitted
• Carry out the functions with full integrity to ensure that all requests received are attended promptly, efficiently, and there is no breach of service agreements.
• Priorities all the police and legal request received for account or amount blocking and unblocking / Issuance & Cancellation of MC / Court Letter / STO- Create/Cancel etc.
• Ensure that set up date SLAs are in place with all our stakeholders and ensure that agreed services level are met.
• Escalate in accordance with AMO guidelines any arears of services delivery not met.
• Manage the unit efficiently without compromising the bank policy and procedures, legal, regulatory & compliance requirement.
• Provide full support to our stakeholders and external regulation authorities.
• Design and employ effective measurement system on key process and services.
• Identify key processes for improvement.
• Analyse/develop and implement standard process turnaround for each transaction activity/services.
• Propose recommendation to AMO management to achieve the expectations of department Division, internal and external stakeholders.
• Propose idea for STP, controls and service quality, and follow up for the progress of project given to ITD/Vendor for successful implementation.
• Assist AST for handling /issuing Manager s cheque related activities if required.
• Joint custodian for bank documents.
• Complete any other duties and responsibilities assigned by the line manager as and when they are required.