Senior Officer, Trade Finance Operations First Abu Dhabi Bank FAB

The Job-holder is responsible for processing in a sub section of operation, within a specific product or functional area and ensure quality and timeliness of the delivery in cost-efficient & error- free manner, subject to high risk management and Bank s / Regulator s compliance standards S/he is expected to support the department in

• Pre - Processing transactions pertaining to Trade Finance products
• Ensuring adherence to agreed SLA with timely updation of transaction in the appropriate system, along with ownership for review of related SOP
• Minimising operational risks for the Bank by ensuring that all transactions processed comply fully with underlying customer or internal instructions and that these instructions are properly processed.
• Assisting the Supervisor and Section Head in delivery and support function including periodic self-assessments, preparation of statistical data and performance MIS,
• Daily and Monthly Proofing and reconciliation, Business Continuity planning and correspondence of routine business nature
• Evolving as a subject matter expert and support the section in Testing and Training for relevant Product related enhancements, technical assistance, and service requests
• Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards
• Must live up to the core values and be able to challenge any process / procedure, share ideas and initiatives across teams / units.
• Pursue opportunities for enhancing operational efficiencies, customer service and operational controls by identifying process improvements
• Prepare statistical data for internal and external relationship
• To escalate transactions of unusual/ suspicious nature and matters requiring attention of higher authority
• To ensure safe custody of records.
• Generate Cost reduction ideas and following up for implementation during the year
• Support Multi desk and multi-function within the department

Specific Accountability

• Zero Ops Loss; NIL near miss/ income leakage event, target zero high risk error
• Target Zero complaints, minimum 98 percent adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• NIL unauthorized breaches in Policy/regulatory requirement ad SOP s. Satisfactory rating in all audits-INA/RMU/OCS/Self- Assessment.
• NIL breaches in housekeeping (reconciliations. Tracers ,DCFCL etc)
• NIL critical findings in regulatory/external/internal audits
• No. of PI (Process improvements) proposals found fruitful by management. No. of successful PI s implemented
• Execute departmental initiatives as advised.
• Number of cross functional desk supported during the yearbr>