Senior Resource & Operations Manager

Teneo

We are seeking a Resourcing & Operations Manager to support and oversee day-to-day resourcing across Teneo s U.S. Strategy & Communications (S&C) business. This is a highly collaborative, operational role focused on ensuring our teams are staffed thoughtfully, efficiently, and in ways that support both client outcomes and employee development.

At its core, the role is responsible for operationalizing and continuously improving our resourcing function - including staffing processes, data, reporting, and tooling - while serving as a trusted partner to colleagues across practices and levels. When resourcing needs are lighter, this role will flex into cross-functional operational or people-related projects, supporting broader business priorities.

The ideal candidate brings experience from a chief of staff, people operations, resourcing, project management, consulting, or professional services operations background. They are highly organized, analytically minded, and deeply people-oriented someone who takes the time to understand not just what colleagues do, but how they work, where they want to grow, and what helps them thrive.

Resourcing Operations

• Manage the day-to-day resourcing process for the U.S. S&C business, supporting staffing decisions across practices and accounts.
• Maintain a current, nuanced understanding of team availability, utilization, skillsets, experience, and preferences.
• Partner with account leads and practice leaders to staff teams thoughtfully, balancing client needs, development goals, and capacity.
• Support onboarding and transitions between projects, practices, and teams.

Data, Analytics & Process Improvement

• Own and improve resourcing-related data, reporting, and analytics, ensuring accuracy and usability.
• Develop dashboards, reporting, and insights to support utilization tracking, forecasting, and workforce planning.
• Identify opportunities to streamline or enhance resourcing processes, tools, and ways of working.
• Use data and qualitative insight to flag trends, risks, and opportunities related to capacity, skills, and staffing mix.

People Partnership & Relationship Building

• Serve as a point of contact for employees regarding assignments, workload balance, and development considerations.
• Build trusted relationships across levels, cohorts, and practice areas, becoming a go-to partner on resourcing and workload questions.
• Develop a strong understanding of individual team members backgrounds, expertise, working styles, and career aspirations.
• Partner closely with the People Team to surface skill gaps, training needs, and longer-term talent considerations.

Broader Business & Special Projects

• Flex into operational, people, or BD/commercial projects when resourcing demands allow, supporting evolving business priorities across the U.S. S&C platform.
• Act as a connective tissue across global S&C, other business segments and functions (e.g. People Team, Finance), helping translate information and align ways of working.