Senior Services Manager - Customer Contract Management

GE Aerospace

In This Role, You Will

• Lead a Cross-Functional Teams: Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.
• Achieve Operational Targets: Ensure shop visit targets are met while supporting fleet stability and reliability.
• Activate Flight Deck: Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.
• Champion GE Aerospace Behaviors: Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.

Roles And Responsibilities

• Responsible for the profitability and customer satisfaction for Qatar GE90 and GP contracts
• Provide overall leadership for the execution for Qatar GE90 and GP contracts
• Assist in sales campaigns for new contracts and proposals.
• Assure timely resolution of customer issues, commercial issues and customer satisfaction
• Cross functional services team leadership managing GE operational targets and Qatar fleet stability.
• Function as liaison between internal organizations and Qatar on services.
• Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development.
• Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions.
• Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters.