Senior Specialist - Administration
Dallah Health
نشرت في 9 مارس
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Ensure work is performed based on approved policies, processes, procedures, and instructions
Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
Ensure day-to-day activities are properly performed in line with policies and procedures
Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Design and implement patient engagement programs aligned with hospital strategy and patient experience goals
Conduct advanced analysis of patient feedback and behavior to identify areas for improved communication and involvement
Collaborate with clinical and support departments to co-create patient-centered processes and touchpoints
Lead focus groups, advisory councils, and other patient involvement platforms to gather insights
Support the development of educational materials and digital engagement content tailored to patient needs
Monitor patient engagement KPIs and contribute to regular reporting for leadership
Act as a liaison between patients and departments to ensure concerns and suggestions are addressed proactively
Mentor junior staff and provide guidance on engagement tools, language, and patient interaction strategies
Drive continuous improvement based on patient feedback, perception data, and best practices
Ensure alignment with regulatory and accreditation standards related to patient rights and communication
الملف الشخصي المطلوب للمرشحين
Key Contacts Key Internal Stakeholders Key External Stakeholders
Operations and IT Teams
Clinical Departments (Nursing, Physicians)
Marketing and Communications
Quality and Patient Safety Teams
All staff
Patients and Families
Ministry of Health (MOH)
Accreditation Bodies (e.g., CBAHI)
Benchmarking and performance analytics vendors
Job Qualifications and Requirements Knowledge and Experience
5 7 years of experience in patient engagement, experience, or healthcare communication
Strong understanding of patient rights, engagement strategies, and experience measurement tools
Familiarity with Saudi healthcare regulations and accreditation standards (e.g., CBAHI, JCI) Education and Certifications
Bachelor s degree in Healthcare Administration, Communication, Psychology, or related field Skills
Excellent interpersonal and communication skills
Strong project management and facilitation abilities
Data analysis and insight generation from surveys or patient feedback
Proficiency in tools such as Excel, PowerPoint, and patient experience platforms
Fluency in English and Arabic are a plus
Empathetic, culturally sensitive, and service-oriented mindset Attitude
Strong Work Ethic
Dependability and Responsibility
Possessing a Positive Attitude
Adaptability
Honesty and Integrity
Self-Motivated
Motivated to Grow and Learn
Strong Self-Confidence Conditions
This job description will become effective from the date signed by the employee.
This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee
القطاع المهني للشركة
- طب
- رعاية صحية
- تشخيص
- أجهزة طبية
المجال الوظيفي / القسم
- ادارة
الكلمات الرئيسية
- Senior Specialist - Administration
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com