Senior Technical Consultant EastNets

The Senior Technical Consultant will deliver technical solutions that support Eastnets strategy and address the basic requirements of Eastnets customers. This role will include providing remote and onsite support to customers on the assigned implementations and support issues, in addition to planning and implementing activities of designated projects to ensure that the goals and objectives of the project are accomplished within the set timeframe. He/ She will ensure the implementation of the project s functional design as set by the business s implementation plan.

Key Responsibilities

• Succeed in Certifications, as per Eastnets Certification Track, within the deadlines set by the team leader/manager.

• Successful on-site implementations of standard offerings.

• Assist customers through Remote Support as per the rules and timelines of Eastnets support contracts.

• Follow the training guides outlined by the team lead/manager.

• Implement Eastnets Solutions on the customer s site in accordance with Eastnets standard implementation processes, including Readiness Checks and Training.

• Maintain a professional and customer-focused approach in all customer interactions.

• Provide recommendations on technology upgrades.

• Communicate all customer implementations and support interactions to team members.

• Participate in designing, developing and supporting new offers as requested by the team lead.

• Identify weaknesses/issues and recommend improvements in the company development process.

• Support newly developed solutions.

• Training implementation and support staff.

• Deliver product/service/solution training on an as-needed basis.

• Download and notify users of relevant documents of Eastnets products as requested by the team lead.

• Attend engineering team meetings to coordinate activities.

• Provide backup and support for any implementation or support activity as requested by the team lead.

• Develop, review, maintain and support customers business and technical requirements.

• Contribute to continuous improvement, automation and exchange knowledge initiatives of the Professional Services team.

• Plan deployments and technical designs with a supervising senior.

• Ensure timely completion of projects and deployments.

• Coordinate new technology vendor technical presentations as requested by the team lead.

• Work with selected vendors to test/develop new solutions for Eastnets as requested by the team lead.

• Complete 90% of the implementations successfully within the deadlines.

• Develop at least 2 technical documents to be added to the knowledge base.

• Recommend improvements to customer communication, and implementation/support processes and procedures.

• Deliver technical training as needed.

• Maintain the security of the information, devices and systems that Eastnets, and its personnel, customers and partners use.

• Protect Eastnets business information and any customer, supplier or partner information within its custody by safeguarding its confidentiality, integrity and availability.

• Adhere to and comply with Eastnets internal security policies, Code of Ethics, Non-Disclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and employee handbook.

• Participate in the company s wide initiatives.