Senior Technical Support
TAWANTECH
صاحب عمل نشط
نشرت في 8 ابريل
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
- Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
- Coordinate with IT and operations teams to resolve technical or functional issues.
- Support the onboarding and activation of corporate clients on digital banking channels.
- Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
- Prepare daily and weekly reports on customer cases, common issues, and resolutions.
- Contribute to improving customer experience by identifying recurring problems or service gaps.
الملف الشخصي المطلوب للمرشحين
We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team.
br> The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels including internet banking, mobile banking, and corporate e-channels.
This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.
Qualifications & Skills:
- Bachelor s degree in Business Administration, Information Technology, or related field.
- 4 6 years of experience in banking customer support or digital channel operations.
- Understanding of retail and corporate banking products and digital platforms.
- Excellent communication and interpersonal skills in Arabic and English.
- Strong follow-up and coordination abilities.
- Basic technical knowledge related to online or mobile banking systems is an advantage.
Preferred:
- Experience in Saudi banking sector or financial services institutions.
- Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).
What We Offer:
- A dynamic role within a leading digital banking environment.
- Exposure to both retail and corporate client support.
- Career growth opportunities and a collaborative workplace culture.
القطاع المهني للشركة
- تكنولوجيا المعلومات - خدمات البرمجيات
المجال الوظيفي / القسم
- مكتب المساعدة
- خدمة العملاء
- الاتصال عن بعد
الكلمات الرئيسية
- Senior Technical Support
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com