Senior Trainer, Baggage Management

SITA

Training Delivery

• Deliver hands-on training sessions (virtually and onsite) for multiple Baggage Management products to customers around the world, both virtually and on-site.
• This role may require conducting virtual sessions across different time zones from your home location and occasionally includes training internal SITA teams.
• Maintain up-to-date, organized training records, including certifications and performance evaluations.
• Coordinate with Project Managers and customers to develop tailored training plans for extensive projects.
• Work closely with the Commercial Teams to support value proposition for Go-To-Market (GTM) activities.
• Collaborate with Solution Specialists teams to meet upcoming customer training requests.
• Ensure seamless integration and availability of course materials for all training initiatives.

Aviation and IT Expertise

• Employ deep expertise in aviation operations and airport ground handling technologies.

Innovative Technology Integration

• Oversee the incorporation and management of advanced learning technologies, including remote and virtual learning environments.
• Ensure the effective use of productivity tools such as PowerPoint, Excel, and Word.

Training Quality Assurance and Continuous Improvement

• Ensure impeccable customer trainings delivery.
• Maintain high training standards and satisfaction.
• Design and implement assessments to measure trainee understanding and competence.

Customized Training Solutions

• Design engaging and interactive learning experiences, adjusting training approaches to meet individual and organizational needs.
• Maintain up-to-date, organized training records, including certifications and performance evaluations.

Project Management and Stakeholder Collaboration

• Coordinate with Project Managers and customers to develop tailored training plans for extensive projects.
• Collaborate with Solution Specialists teams to foresee upcoming customer training requests.
• Ensure seamless integration and availability of course materials for all training initiatives.

Subject Matter Expertise

• Serve as a Subject Matter Expert for both internal teams and external partners, contributing to the development of training materials and advising on training requirements for RFPs (Request for Proposals)
• Advise on training requirements for RFPs (Request for Proposals)