SENIOR TRAVEL CONSULTANT Al Rais Travel

Purpose of the Role

To manage the complete travel requirements of the GSA airlines and walk-in client, which involves conducting research and collecting information on the destinations, flights & hotels which suits the clientele.

To be first point of contact to provide travel details and up-selling of related product and this within the guidelines of our company.

Essential Duties and Responsibilities GSA /Airlines

• Handling incoming travel request (booking tickets, hotels, transfer & etc) by email & phone.
• Updated on daily basis on principal s product.
• Handling retail counter and providing services to walk in passenger as per airline policy.
• Handling queries on holiday/leisure products both FIT/GIT by providing complete information on destination and principal product to client.
• Follow process of seeking appropriate approval s before offering services.
• Actively up-selling and cross selling of our various products
• Handling group queries by liaising with GSA Sales Manager - AUH.
• Handle telephonic queries/or issues of all passengers and agents to offer best solutions to them effectively and efficiently at all times.
• Regularly update agents/clients about the fares, promotions (if any) and overall product details.
• Group Handling:
• Quoting the best fare available to capture sales.
• PNR creation and Group Ticketing.
• Providing assistance to all other GSA locations and resolving their issues, if any, with the HQ.
• Monitoring and updating the GSA Sales Manager AUH about the competitor s products to ensure market share increases.
• Providing complete support to Sales Team to ensure that all Sales objectives are met.
• To ensure at all the time company policies are followed in issuance of revenue documents to the client
• To provide daily reports to GSA Sales Manager AUH on operational activities & sales
• To provide feedback on the daily operational processes and commercial relationship with travel agents
• To comply with company regulations while making the itinerary.

Skills/Qualifications

Aviation / IATA certification

Other relevant supporting certificates related to leisure travel & auxiliary courses

Computer literate in MS Office & Windows

Planning, organizing, strategic thinking and analytical skills

Able to use GDS for flights booking, online hotels & rail booking systems for other ground arrangement bookings

Minimum of 4 years experience in travel or airline industry

Competencies

To tailor make and customise trip plans, itineraries for Business/Holidays packages as per clientele requirements.

Geographical knowledge

Knowledge on varies Business/Holidays destination in the world.

Negotiation & persuasion skills with clients and travel agents

Complexity

• Need more exposure to popular Business/Holidays destination to work with clientele.
• To keep up to date information on travel documentation, local customs and other travel related information.
• Multilanguage skill