Service Advisor

National Automotive Company - NATCO

• Greet customers professionally and understand their vehicle concerns to create accurate job cards.

• Conduct initial vehicle walk-around inspections and record all findings.

• Communicate repair needs, service requirements, and cost estimates clearly to customers.

• Coordinate with workshop manager to ensure accurate diagnosis and timely repairs.

• Follow up on work progress and update customers regularly on vehicle status and any additional findings.

• Promote recommended services, maintenance packages, value-added products, and parts aligned with Mercedes-Benz and NATCO standards.

• Ensure all customer approvals are obtained before proceeding with additional work.

• Review completed jobs, verify quality, and ensure all work is properly documented before invoicing.

• Handle customer complaints professionally, escalating issues when necessary to ensure full resolution.

• Maintain accurate records, update CRM/ERP systems, and ensure full compliance with after-sales processes and brand guidelines.

EDUCATION

• Bachelor s degree in Automotive Engineering, Mechanical Engineering, Mechatronics Engineering is a must.

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