Service Designer Aldar Academies

The Service Designer supports Aldar Education in designing and documenting end-to-end processes to improve efficiency and enable digital transformation. Working with HQ and schools, the role identifies improvements and automation opportunities and designs effective service models aligned with digital initiatives. It ensures processes are clearly structured and aligned with strategy to enhance user experience across the organization.

Main Duties

• Lead the design and documentation of end-to-end service processes across Aldar Education HQ and school operations.
• Partner with business stakeholders to analyze existing workflows and identify opportunities for improvement, automation, and digital enablement.
• Develop clear service blueprints, process maps, and operating models to support digital transformation initiatives.
• Ensure processes are designed to be scalable, efficient, and aligned with Aldar Education s operational and digital strategy.
• Support the implementation of digital tools by ensuring underlying business processes are clearly defined and optimized.
• Promote best practices in service design, process design, and user-centered service delivery across the organization.

Specific Duties

• Process Design & Service Mapping

Analyze existing operational workflows across departments and schools to identify inefficiencies and improvement opportunities.

Design end-to-end service journeys and operational processes for key business functions.

Develop detailed process documentation including:

Service blueprints

Process maps

Operating procedures

User journeys

RACI models where appropriate

Ensure services are designed with clear ownership, accountability, and operational governance.

• Digital Transformation Enablement

Collaborate with Digital & Technology Services teams to design processes that support digital platform implementation and automation.

Ensure business processes are structured to enable:

automation

system integration

improved data visibility

efficient service delivery

Translate business needs into structured process requirements to support digital product development.

• Stakeholder Engagement

Work closely with HQ departments, school operations, and digital teams to understand operational needs and service challenges.

Facilitate workshops and discovery sessions to gather insights and define service improvements.

Support business teams in adopting new processes and service models.

• Service Improvement & Operational Efficiency

Identify opportunities to simplify, standardize, and optimize operational practices across the organization.

Ensure services are designed with the end user in mind, including parents, students, teachers, and internal teams.

Monitor implementation outcomes and continuously refine service designs based on feedback and operational performance.

• Documentation & Governance

Establish standards and frameworks for documenting business processes and services across the organization.

Maintain a central repository of service designs and process documentation.

Ensure consistency and clarity in how operational services are structured and communicated.