ServiceNow Developer

DXC Technology

Key Responsibilities

• Assist in the design, configuration, and development of ServiceNow solutions, primarily within ITSM, HRSD, and ITOM under guidance from senior developers.

• Work with cross-functional teams to understand business requirements and help translate them into basic technical tasks and configurations.

• Support the team in building workflows, forms, UI policies, business rules, and client scripts using JavaScript and ServiceNow platform tools.

• Participate in process improvement and automation initiatives to enhance efficiency and service delivery.

• Help in testing, debugging, and documentation of ServiceNow enhancements and fixes.

• Assist with integrations between ServiceNow and other systems as directed, learning best practices for APIs and data exchange.

• Ensure adherence to ServiceNow development standards, documentation procedures, and governance guidelines.

• Stay current with ServiceNow releases, features, and platform capabilities to continuously improve skills.

• Support ITIL-aligned processes and learn how ITIL best practices apply within ServiceNow environments.

Required Skills and Experience

• Basic knowledge or academic exposure to ServiceNow platform and its core modules (ITSM/HRSD preferred).

• Familiarity with JavaScript, web technologies, or scripting fundamentals.

• Understanding of software development principles, SDLC, and basic troubleshooting.

• Exposure to or interest in ITSM processes and the ITIL framework.

• Strong analytical thinking, willingness to learn, and ability to work collaboratively.

• Good communication skills and the ability to follow instructions and contribute to team discussions.

• Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.