ServiceNow Developer

Devoteam Morocco

Main tasks:

• Design, develop and configure applications and workflows on ServiceNow.

• Implement, customize and integrate the main ServiceNow modules:

  • IT Service Management (ITSM)

  • Customer Service Management (CSM)

• Develop scripts (Business Rules, Client Scripts, UI Policies, Script Includes).

• Participate in integrations with third-party tools (APIs, Web Services, LDAP, SSO, etc.).

• Follow ServiceNow development best practices (Scoped Apps, Flow Designer).

• Contribute to the continuous improvement of the platform and ensure technological monitoring.

• Train and support internal teams and key users.

Desired profile

• Experience: Minimum 5-7 years of experience on ServiceNow, including 3 years on large-scale projects.

• Mastery of ITSM, CSM, HRSD, GRC modules (at least 2 modules from these).

• Excellent knowledge of ServiceNow scripting (JavaScript client and server).

• Strong integration skills (REST, SOAP, API).

• Good understanding of ITIL processes.

• Ability to work in Agile/Scrum mode.

• Analytical mind, autonomy and proactive approach.

Appreciated certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist (ITSM, CSM, HRSD...)

• ITIL Foundation v4

LANGUAGES

• French: current

• English: fluent

Benefits

• Participation in large-scale international projects.

• Ongoing training and ServiceNow certification are provided.

• progression towards architect or technical lead positions.