Soft Services and Facility Operations Manager

First Abu Dhabi Bank

Job Title
Soft Services and Facility Operations Manager First Abu Dhabi Bank Dubai
Job Description
Soft Services and Facility Operations Manager First Abu Dhabi Bank Dubai

Role Summary
First Abu Dhabi Bank is hiring a Soft Services and Facility Operations Manager to oversee a wide range of support services across its UAE and international locations. This high-impact leadership role is responsible for managing soft services manpower, front desk operations, pantry supplies, coffee and snack vending, landscaping, pest control, sustainability initiatives, and executive support. The role plays a critical part in enhancing operational excellence, environmental compliance, and customer-facing functions across the bank s premises.

Job Details
Job Location: Dubai, UAE
Industry: Banking
Function: Facilities Management
Salary: 28000 32000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time

What You ll Do

* Lead a workforce of over 450 outsourced staff and 17 core team members to deliver soft services and front office support across all FAB locations
* Develop strategic plans and budgets (approx. 30 million) for facilities operations including pantry, vending, landscaping, pest control, and office support
* Oversee all soft services operations, ensuring vendor SLAs, hygiene standards, and facility compliance across UAE and global branches
* Manage contracts, tendering, performance evaluations, and service upgrades for pantry consumables, water, snacks, and coffee vending machines
* Implement automation and sustainability solutions such as robotic cleaning, digital attendance tracking, CAFM, and eco-friendly supplies
* Monitor regulatory compliance with ISO and environmental laws, focusing on waste reduction, recycling, and carbon footprint reduction
* Ensure consistent, high-quality services for executive offices, lounges, boardrooms, and internal catering events
* Manage the front office workforce with full responsibility for recruitment, training, coverage, grooming standards, and customer experience
* Drive innovation and operational efficiency across all service units through continuous improvement and technology adoption
* Provide reporting and insights to senior management for performance, risks, and opportunities for cost savings and service enhancements

Candidate Requirements

* 7 10 years of experience in facilities management, soft services, or hospitality operations in national or international organizations
* Strong leadership, negotiation, and vendor management skills with proven success in managing large, diverse teams
* Excellent communication skills in English, Arabic, and French preferred
* Familiarity with sustainability initiatives, soft services technology, hygiene protocols, and customer service in VIP settings
* Professional presence, attention to detail, and adaptability in fast-paced environments
* Strong reporting and presentation skills, experience with policy creation and team performance evaluation
* Ability to independently manage complex, multi-site operations and executive-facing services

Why Join Us

* Lead one of the region s most comprehensive soft services operations within a world-renowned bank
* Contribute to environmental initiatives and digital transformation across high-impact facilities
* Work in a collaborative, values-driven culture that prioritizes innovation, people leadership, and operational excellence
* Grow your career in a strategic leadership role managing critical support services across a global banking environment