Solutions Consultant Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Lucidya operates in a complex, high-stakes environment - our customers range from government entities to large enterprises, each with unique challenges, regulations, and expectations. The Solutions Consultant sits at a critical intersection between our customers problems and Lucidya s ability to solve them.

This role exists to make sure prospects don t just see our product - they truly understand how it fits into their world, their workflows, and their goals. You ll help customers move from curiosity to confidence, translating real business problems into clear, compelling solutions using Lucidya s platform.

If done well, your work directly impacts deal success, customer trust, and long-term adoption. You re not just supporting sales - you re shaping how the market understands Lucidya.

• Develop a deep, hands-on understanding of Lucidya s products and use cases, and confidently translate that knowledge into real-world customer solutions
• Partner closely with Sales to uncover customer needs, ask the right questions, and design solutions that address both technical and business challenges
• Lead product demonstrations, workshops, and presentations that help prospects clearly understand why Lucidya is valuable - not just how it works
• Own and execute Proof of Concepts (POCs), ensuring customers experience tangible value before making a buying decision
• Support complex sales cycles by answering detailed questions, handling RFIs and RFPs, and addressing concerns with clarity and credibility
• Act as a bridge between customers and internal teams by communicating feedback, expectations, and gaps back to Product, Engineering, and Marketing
• Work with Product Marketing to help refine messaging, positioning, and competitive differentiation based on real conversations with the market
• Support account growth by identifying expansion opportunities and helping customers envision what next level success with Lucidya looks like
• Ensure smooth handovers from pre-sales to onboarding and Customer Success, so customers start their journey with clarity and confidence