Spa/Health Club Receptionist Four Seasons Hotel

Our Team:

Our team is our greatest asset and the key to our success. Wespan> demonstratespan> our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business span>associatesspan> and colleagues, we span>seekspan> to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent span>service,span> and span>passion. span>

Who We Lookspan> For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Responsibilities:

• Warmly greet guests upon arrival and provide a high level of personalized service.

• Manage spa bookings and schedules, ensuring span>accurate and efficient appointment coordination.

• Handle guest inquiries in person, over the phone, or via email, providing detailed information about treatments, services, and products.

• Process payments and maintain span>accurate billing and transaction records.

• Coordinate with therapists and spa staff to ensure smooth guest flow and span>timely service delivery.

• Maintain cleanliness and ambiance of the reception area to reflect luxury standards.

• Promote spa services and retail products, supporting sales targets and guest satisfaction.

• Comply with all Four Seasons policies and procedures

• Introduce guests to spa services practitioners (massage therapists and fitness instructors, etc.)

• Ensure Golden is used at the reception and all relevant guest details are given to the Therapist

Preferred Qualifications and Skills:

• 2-4 years of experience in a similar position with a luxury hotel or resort

Our Offering:

• Deeply instilled values-based company culture

• Opportunities to build a successful career with global potential

• Unique strong culture - diversity of 50 different nationalities

• Living accommodation in a high quality, well-resourced apartment

• Excellent Training and Development opportunities

• Employee Recognition Programs

• Complimentary nights at FS Hotels Worldwide

• Paid annual home leave tickets

• Complimentary meals in employee restaurants

• Free transportation to work

• Medical coverage