Spareparts Sales Representative Jubaili Bros. LLC

Sales & Customer Support

• Respond promptly to customer inquiries and provide technically accurate spare parts solutions.
• Prepare detailed quotations, ensuring correct parts selection, pricing accuracy, and alignment with customer requirements.
• Follow up on sales quotations, negotiate prices, and close orders to achieve sales targets.
• Assist customers in identifying parts using catalogues, drawings, and equipment serial numbers.
• Provide after-sales support, addressing technical questions and ensuring high customer satisfaction.

Order Management

• Process customer orders, ensuring accurate entry of part numbers and quantities into the ERP/CRM system.
• Monitor order status, delivery timelines, and coordinate with logistics and warehouse teams to ensure timely dispatch.
• Track pending orders and communicate proactively with customers regarding delays or changes.
• Coordinate with procurement for non-stock or special-order spare parts.

Technical Coordination

• Collaborate with service engineers and technicians to ensure technical compatibility of recommended parts.
• Review equipment history to suggest preventive maintenance parts or upgrades.
• Verify substitute or alternative spare parts when original parts are discontinued or unavailable.

Business Development & Market Insights

• Maintain strong relationships with existing customers and identify opportunities for upselling or cross-selling.
• Explore new leads, industries, and clients to expand the aftermarket customer base.
• Monitor competitors’ pricing, availability, and market activities to provide feedback for strategic decisions.
• Participate in promotional campaigns and support marketing initiatives for spare parts.

Data Management & Reporting

• Maintain updated customer records, quotations, and sales transactions in ERP/CRM systems.
• Provide regular reports on sales performance, lost orders, customer feedback, and market trends.
• Ensure compliance with company policies, pricing guidelines, and sales procedures