Specialist Service Operations | Linux (Red Hat)

SITA

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.

Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. n- To assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

What You'll do

Messaging Environment Support & Ownership

• Manage messaging services such as middleware, Linux servers, SMTP (email), proxy servers, and other tools that enable reliable message delivery between systems.
• Ensure reliable message delivery between systems and support the stability and performance of SITA messaging systems
• Collaborate with other teams during system changes, upgrades, or issue resolution involving messaging components.

Monitoring & Performance Management

• Utilize Dynatrace and other tools to continuously monitor the messaging environment.
• Identify and proactively resolve performance issues or abnormalities.

Incident Management

• Respond to incidents reported via monitoring platforms or user submissions.
• Provide Service Operations support in accordance with SLAs and customer expectations.
• Log, track, and update incidents using platforms like ServiceNow, ensuring timely resolution and clear communication.

Troubleshooting & Collaboration

• Troubleshoot a range of messaging-related issues, including connectivity, configuration, or performance problems.
• Collaborate with infrastructure, network, application, and development teams to resolve cross-system incidents.

Documentation & Best Practices

• Maintain and update documentation for processes, incident resolution steps, and environment configurations.
• Suggest improvements to system monitoring, alerting, and operational procedures.