Specialist, Trade Finance Operations First Abu Dhabi Bank FAB

The Job-holder is responsible for processing in a sub section of operation, within a specific product or functional area and ensure quality and timeliness of the delivery in cost-efficient & error- free manner, subject to high risk management and Bank s / Regulator s compliance standards S/he is expected to support the department in

• Pre - Processing transactions pertaining to Trade Finance products

• Interact with customer/internal stakeholders in query resolution, support, and technical guidance

• Ensuring adherence to agreed SLA with timely updation of transaction in the appropriate system, along with ownership for review of related SOP

• Minimising operational risks for the Bank by ensuring that all transactions processed comply fully with underlying customer or internal instructions and that these instructions are properly processed.

• Assisting the Supervisor and Section Head in delivery and support function including periodic self-assessments, preparation of statistical data and performance MIS, Daily and Monthly Proofing and reconciliation, Business Continuity planning and correspondence of routine business nature

• Evolving as a subject matter expert and support the section in Testing and Training for relevant Product related enhancements, technical assistance, and service requests

• Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.

• Maintaining the highest level of internal and external customer satisfaction standards

• Must live up to the core values and be able to challenge any process / procedure, share ideas and initiatives across teams / units.

• Pursue opportunities for enhancing operational efficiencies, customer service and operational controls by identifying process improvements

• Prepare statistical data for internal and external relationship

• To escalate transactions of unusual/ suspicious nature and matters requiring attention of higher authority

• To ensure safe custody of records.

• Generate Cost reduction ideas and following up for implementation during the year

• Support Multi desk and multi-function within the department

Specific Accountability

• Zero Ops Loss; NIL near miss/ income leakage event, target zero high risk error

• Target Zero complaints, minimum 98 percent adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.

• NIL unauthorized breaches in Policy/regulatory requirement ad SOP s. Satisfactory rating in all audits-INA/RMU/OCS/Self- Assessment.

• NIL breaches in housekeeping (reconciliations. Tracers, DCFCL etc)

• NIL critical findings in regulatory/external/internal audits

• No. of PI (Process improvements) proposals found fruitful by management. No. of successful PI s implemented

• Execute departmental initiatives as advised.

• Number of cross functional desk supported during the year