Sr. Digital ITSM Core Engineer Authority Vodafone

We are seeking an experienced ITSM engineering authority to drive the design, engineering, implementation, and ongoing evolution of enterprise-scale IT Service Management platforms across Vodafone Group. This role plays a critical part in enabling central monitoring and digital service management capabilities across multiple local markets, contributing to large-scale transformation programmes. The individual will act as a technical authority, shaping solution design, guiding implementation, and supporting complex integrations in a highly distributed, global environment.

• Lead the upgrade, configuration, build, and deployment of enterprise ITSM platforms across Vodafone Group environments.
• Design and deliver Proof of Value (PoV) and Proof of Concept (PoC) initiatives to support customer adoption and new business opportunities.
• Perform technical evaluations of new vendors, platforms, and emerging technologies to identify innovation opportunities.
• Engineer in-house development solutions aligned to customer and stakeholder requirements.
• Partner with project and transition managers to shape technical roadmaps, estimate costs, and define delivery timelines.
• Collaborate closely with business stakeholders and process owners to translate service requirements into scalable technical designs.
• Provide integration architecture, capacity planning, and end-to-end sizing to ensure high availability, scalability, and cost efficiency across global applications.

• You hold a Bachelor s degree in Engineering, Information Technology, or Telecommunications.
• You bring 4+ years of experience across IT Service Management domains, with strong hands-on expertise in BMC Remedy development and configuration.
• You have practical experience developing Progressive Web App (PWA) interfaces for ITSM modules.
• You demonstrate advanced programming and scripting skills, including SQL, Java, Python, Shell scripting, PowerShell, Perl, and JavaScript.
• You have deep technical knowledge of CMDB design, normalisation, and reconciliation processes.
• You are confident analysing logs, APIs, and databases to diagnose and resolve performance issues in high-load environments.
• You are proficient in ITIL practices, particularly Change and Configuration Management.
• You work effectively in complex stakeholder landscapes, taking ownership and making informed technical decisions.

• Exposure to large-scale, global ITSM and ITOM transformation programmes
• Opportunities to influence enterprise architecture and strategic technical decisions
• Collaboration with diverse, international teams across Vodafone Group
• Continuous professional development within a complex, evolving technology landscape

• Advanced ITSM platform architecture and engineering skills
• Cloud-native and containerised technology expertise (Kubernetes and Docker)
• Enterprise integration and automation capabilities
• Stakeholder consultancy and solution design leadership