SR. Manager, Strategy Planning & Process Development

Oman Investment Authority

RESPONSIBILITIES

Strategy development, planning and monitoring

• Support the development, review, and refresh of corporate strategy in collaboration with business leaders
• Conduct environmental scans, market analysis, and benchmarking to inform strategic choices
• Convert strategy into OKRs and Annual Operating Plan (AOP) with budgets and owners; align with capacity plans, product roadmap, pricing and channel/partnership motions.
• Drive realisation via stage gated execution of strategic initiatives
• Enforce Delegations of Authority (DOA), investment stage gates, and audit ready documentation; prepare IC/board materials as required.

Business Performance & KPIs

• Define and monitor company-wide KPIs aligned with strategic objectives and transformation programs
• Prepare executive dashboards and insights to support data-driven decision-making
• Track progress of strategic initiatives and recommend course corrections as needed
• Track pipeline growth, win/loss rates, annual run rate, utilisation, churn/expansion, DSO, billing accuracy, activation lead time, NPS/CES; publish executive dashboards and insights.

Process Development & Optimization

• Map, assess, and redesign core business processes to improve efficiency, agility, and quality
• Lead to Order (L2O): Definitions, solution scoping; approvals (DOA); contract readiness.
• Order to Cash (O2C): order acceptance; service activation/provisioning, change orders; usage/subscription/milestone billing; credit control & collections.
• Hire to Retire (H2R): technical onboarding, mandatory training/certifications, payroll and clearance.
• Facilitate process harmonization across functions using standard methodologies (e.g., Lean, Six Sigma)
• Identify automation or digitization opportunities to reduce manual effort and improve outcomes

Governance & Operating Model

• Support development of governance structures, RACI matrices, and performance accountability models
• Maintain the enterprise initiative portfolio (charters, value cases, dependencies, risks); chair monthly/quarterly reviews.
• Define operating models and process ownership structures for new business functions or services
• Incorporate Internal Audit recommendations; maintain decision logs and control evidence.

Agile coaching and ways of working

• Establish Scrum/Kanban for cross functional squads (Quote to Activate, Bill to Collect, Hire to Onboard); define ceremonies, WIP limits and definitions of ready/done
• Coach leaders and teams; measure throughput/lead time and adoption.

Change management and enablement

• Execute comms and adoption plans; deliver training on new processes and OKR/AOP practices; provide hypercare during go lives.
• Maintain a central repository of strategies, process maps, SOPs and playbooks.

Stakeholder Engagement & Communication

• Prepare strategic reports and presentations for C-suite and Board
• Facilitate cross-functional alignment and manage communications around key initiatives