Store Manager

Niceone

Lead store performance and customer experience

• Own day-to-day store operations to ensure a safe, welcoming, and customer-focused shopping environment consistent with company standards and brand guidelines.

• Drive sales growth by setting clear targets, monitoring performance metrics, and executing plans to meet or exceed store revenue, margin, and KPI objectives.

• Recruit, train, coach, and develop store team members to deliver excellent customer service, achieve sales targets, and maintain high standards of product knowledge and presentation.

• Manage staffing, schedules, and labor costs to ensure appropriate coverage during peak periods while controlling expenses and maximizing productivity.

• Oversee inventory management including stock replenishment, stocktakes, shrink reduction, and timely reporting of discrepancies to minimize loss and support availability.

• Ensure effective merchandising and visual presentation in line with promotional plans, seasonal resets, and brand directives to enhance customer engagement and conversion.

• Handle escalated customer issues and provide timely, empathetic resolutions to protect customer satisfaction and brand reputation.

• Implement company policies and procedures for cash handling, health & safety, loss prevention, and compliance with local labor regulations.

• Collaborate with regional management, marketing, and supply chain teams to execute local events, promotions, and operational initiatives that support commercial objectives in Taif.

• Prepare regular reports on store performance, sales forecasts, and team development needs; use data to recommend improvements and action plans.

Qualifications and Skills

• Bachelor s degree or equivalent experience in business, retail management, or a related field is preferred; relevant certifications are a plus.

• 3+ years of retail management or assistant manager experience with a proven track record of achieving sales targets and managing store operations.

• Strong leadership and coaching skills with experience developing teams, conducting performance reviews, and building a positive store culture.

• Excellent commercial acumen, analytical skills, and the ability to translate sales data into actionable plans.

• Proficient in POS systems, basic accounting principles, and inventory management processes; experience with CRM or retail management systems is advantageous.

• Outstanding communication and interpersonal skills with the ability to engage customers and motivate staff across diverse backgrounds.

• Organized, detail-oriented, and capable of managing competing priorities in a fast-paced retail environment.

• Valid driver s license and willingness to travel locally within Taif for meetings or store support when required is a plus.

• Fluency in Arabic and good command of English preferred to support a diverse customer base and regional reporting.

Personal Attributes

• Customer-centric mindset with a commitment to delivering exceptional service and building long-term relationships.

• Decisive and solution-oriented leader who remains calm under pressure and drives continuous improvement.

• Inclusive and respectful, fostering a team environment where all colleagues feel valued and supported.

• High integrity, dependable, and accountable for meeting commitments and maintaining standards.

• Flexible and adaptable to changing retail priorities, peak periods, and special events.

Benefits and Work Conditions

• Competitive salary with performance-based bonuses and incentives tied to store results.

• Opportunities for career progression within Nice One s retail and regional leadership teams based on performance and development.

• Comprehensive onboarding, leadership training, and ongoing coaching to support success in the role.

• Standard retail working hours with flexible scheduling to cover store needs, including weekends and local peak times.

• Employee benefits in line with company policy and local labor laws, and an inclusive workplace that values equal opportunity.