Strategic Operations (Commercial, Legal & Special Projects)

Scale Army

This is a highly dynamic role. In a given month, you might:

• Join Sales calls to structure deals, negotiate MSAs, or unblock contract issues

• Work with Client Success & Account Management to renegotiate scope, pricing, or edge cases mid-engagement

• Partner with Marketing to pressure-test positioning, claims, and go-to-market ideas

• Coordinate with external counsel on targeted legal questions then translate guidance into action

• Own insurance workflows tied to client requirements and operational reality

• Build models in Google Sheets to evaluate whether a new initiative is worth pursuing

• Help leadership decide:
  Should we do this at all?
  If we do it, how should it be structured?
  

You will constantly move between:

• Legal constraints

• Commercial incentives

• Operational reality

That translation is the job.

Core Responsibilities

Cross-Functional Business Operator

You work directly with:

• Sales deal structuring, contract negotiation, objection resolution

• Client Success & Account Management amendments, expansions, renewals, exceptions

• Marketing positioning, messaging, and compliance-aware strategy

• Compliance & Legal risk assessment, delivery, and execution

• Leadership tradeoffs, prioritization, and escalation
  

You are not a reviewer.

You are a thought partner and problem owner.

Legal, Contracting & Insurance Ownership (Business-First)

• Own negotiation and execution of:

  • MSAs

  • Amendments

  • Commercial terms

• Balance protection with speed and pragmatism

• Act as the primary interface with external general counsel

• Own insurance workflows end-to-end:

  • Coverage alignment

  • Client requirements

  • Renewals and exceptions

Your goal is not perfect documents.

Your goal is clean decisions that hold up over time.

Commercial Judgment & Financial Thinking

• Build and analyze models in Google Sheets

• Read and understand P&Ls

• Pressure-test new initiatives:

  • Unit economics

  • Risk exposure

  • Scalability

• Provide leadership with clear, directional recommendations
  

You are expected to think like an operator, not an academic.

Special Projects & New Initiatives

You will be pulled into:

• New product or service ideas

• Expansion into new markets or client types

• Risk-heavy or ambiguous initiatives

• Projects that cut across multiple teams and don t have a clear owner yet
  

If something matters and is messy, it likely lands with you.

What Success Looks Like

First 90 Days

• Trusted partner across Sales, CS, Marketing, and Compliance

• Confident presence on client and internal strategy calls

• Contracting and insurance workflows feel faster and cleaner

• Leadership brings you into decisions early
  

6 12 Months

• Fewer bottlenecks, fewer surprises

• Clear frameworks for evaluating new initiatives

• Teams proactively loop you in because it makes things better

• You are seen as a business operator not a function