Strategic Partner Manager

Greenfly

Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives

• Establish and build customer relationships at all levels of Greenfly s strategic customers
• Drive renewals and grow Greenfly s business within specific customers, working across business units/organizations at our customers
• Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest
• Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
• Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
• Create unique on-boarding plans for customers advocates with attention to detail
• Support on specific strategic accounts, co-owning both customer-facing and internal execution and communication
• Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
• Work proactively to anticipate potential challenges and eliminate any risk for churn
• Create and deliver reports to showcase value, opportunities for improvement and growth, and overall trends
• Build out best practices and processes related to your customers and the UK/European market

• Experience working at or directly with enterprise sports & media organizations
• Arabic and English speaking are a must
• Proven results in meeting customer retention and expansion goals
• Excellent presentation skills - verbal and written when communicating to a range of stakeholders, including executive teams.
• A proactive approach to building customer relationships and navigating complex business structures.
• 6+ years of overall account management, customer success or SaaS B2B experience
• Clear understanding of the social media and sports landscape and current trends
• Exceptional written and verbal communication skills
• Proven ability to succeed in a fast-paced, startup environment
• Problem solver with strong project management skills
• Ability to ramp quickly
• Experience with Salesforce.com or a customer management tool such as Catalyst
• Experience working in a startup environment