Strategy & Solutions Lead, Enterprise Learning Operations

Infopro Learning

Enterprise Learning Strategy and Advisory

• Partner with senior learning and business leaders to shape learning strategy within a complex enterprise environment
• Provide practical advisory support on learning transformation, capability development, and solution direction
• Support decision-making with clear analysis, trade-offs, and recommendations
• Develop roadmaps that connect learning strategy to operational reality

Solution Design and Innovation

• Identify and evaluate learning approaches, technologies, and delivery models that are relevant, scalable, and fit for purpose
• Prioritize innovation efforts based on business value and feasibility
• Lead pilots and exploratory initiatives where appropriate
• Contribute to technology, automation, and AI-enabled workflows that support learning operations
• Support adoption of new tools and approaches in a way that is practical and sustainable

Design Quality and Standards

• Establish and uphold standards for learning design quality across solutions
• Review and challenge learning designs to ensure they are effective, usable, and evidence-based
• Partner closely with design teams to strengthen consistency and quality
• Coach and support team members to raise overall design capability

Operating Model Design and Embedding

• Own the design and ongoing embedding of the learning operating model within an enterprise environment
• Define service structures, roles, responsibilities, and ways of working
• Design end-to-end workflows that connect strategy, design, delivery, and governance
• Create clear documentation such as process maps, RACI models, and operating guidelines
• Ensure the operating model is practical, understood, and adopted by delivery teams

Workshops, Facilitation, and Alignment

• Lead working sessions and co-design workshops with enterprise stakeholders and internal teams
• Facilitate conversations that clarify priorities, dependencies, and decision points
• Drive alignment across groups with different perspectives and constraints
• Capture decisions and outcomes clearly so teams can move forward with confidence

Process Design and Adoption

• Design and refine workflows across enterprise learning operations
• Define process standards, quality checks, and performance measures
• Identify opportunities to simplify, streamline, or improve how work gets done
• Support adoption of new processes through clear communication and engagement
• Help teams move from current practices to improved, scalable ways of working