Supervisor (M/F) - Agadir - German - English - Experienced Concentrix Corporation

Supervisor (M/F) - Agadir - German - English - Experienced

Your mission

As a supervisor, you ensure the smooth running of the project through the following tasks:

• Ensure the achievement of qualitative and quantitative objectives
• Managing a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers, administrative management (leave, absences, lateness, etc.)...
• Ensures the availability of resources and means of production necessary to maintain the flows
• Analysis of individual and collective performance indicators to identify areas for improvement and implement corrective actions
• Customer advisors will be assisted in handling calls if needed.
• Alert about problems that could impact production
• Ensures compliance with the client's processes and quality standards

What we offer you

At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:

• Opportunities for growth, in an ethical and equitable manner
• Opportunities for professional development
• An attractive compensation package including a periodic performance bonus
• Exceptional employee benefits:
  • Health insurance
  • Supplementary pension after one year of seniority in the company and subscription
  • Reduced-price catering service
  • Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).

• Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy

Leadership and strong managerial skills are qualities required to successfully carry out the mission.