Supervisor, ERP Support

Aro Drilling

Duties and Responsibilities (shall include but not be limited to):

Understand ERP technical setup and evolvement, support model, contracts, resources needs to manage the area.

Supervise ERP system administration activities to achieve optimum healthiness and timely support.

Lead, consolidate, and report ERP development and configuration work regularly.

Understand ARO s overall mission and strategic goals pertaining to the area and work under the guidance of the IT Applications head to align the goals and priorities of the team.

Lead all demands, and projects related to IFS and ensure proper change management in place.

Develop 3-year roadmap for the area to ensure ARO IT Business Plans are aligned and updated.

Execute Opex Budget under the guidance of the IT Applications head and fully review all financial items related to the area of support.

Manage employee timesheets and Supply Chain activities.

Ensure Cybersecurity mandates and requirements are fulfilled for EPR.

Train and mentor, the team and execute sourcing and onboarding activities seamlessly to avoid impact on IFS support to the business.

Performs other related duties as expected or assigned by IT Management.

Travel to remote locations, including land and offshore rigs, is required, this may be up to 15% of the time.

Manage and plan for the design, development, integration, and implementation of ERP systems and integrations with business applications and platforms.

Leading the team to support production applications.

Analyze and troubleshoot user issues and questions regarding assigned applications and software.

Responsible for answering incoming phone calls and email requests in a timely manner.

Responsible to liaise with end user or ERP /Vendor Team to report any unresolved issues.

Maintains quality service by establishing and enforcing organization standards.

Identify problematic areas and implement strategic solutions in time.

Document interfaces between legacy and new systems.

Collaborate with IT security, infrastructure, and applications for introducing a new system or execute IT risk assessment for new software.

Train new users for the assigned systems and document a user manual for publishing.

Responsible for translating the business language to a technical language for development.

Travel to remote locations including land and offshore rigs.

Responsible for answering incoming phone calls and email requests in a timely manner.

Provide regular updates to the line manager on projects, system changes, and business changes.