Support & Maintenance Engineer CIAM

Synechron

الوصف الوظيفي

الأدوار والمسؤوليات

الملف الشخصي المطلوب للمرشحين

Job Summary

Synechron is seeking a dedicated and technically proficient Support & Maintenance Engineer specialized in Customer Identity and Access Management (CIAM) systems. In this role, you will be responsible for ensuring the stability, security, and optimal performance of our CIAM platforms. Your expertise will help facilitate secure user access, streamline support processes, and implement system enhancements, contributing to the organization's overall security posture and user experience excellence.

Software Requirements

Required:

• Proficiency in CIAM platforms such as Azure AD B2C, Okta, or Ping Identity
• Experience with scripting languages like PowerShell, Bash, or similar for automation
• Familiarity with OAuth, OpenID Connect, SAML protocols
• Knowledge of security and compliance tools and practices

Preferred:

• Cloud platform experience (Azure, AWS, GCP)
• DevOps tools and practices (CI/CD pipelines)
• Infrastructure as Code (IaC) tools

Experience Requirements

• Minimum 3 years of experience in support and maintenance of CIAM or similar IAM platforms
• Proven experience in troubleshooting and resolving complex identity management issues
• Industry experience in security, compliance or enterprise IT support contexts
• Alternative pathways include significant hands-on experience or certifications in CIAM solutions

Day-to-Day Activities

• Daily monitoring of system performance and availability
• Responding to support tickets and technical incidents
• Performing system updates, patches, and security configurations
• Collaborating with security teams to review and enforce policies
• Supporting user lifecycle management processes
• Preparing and maintaining documentation of support activities, incident responses, and resolutions
• Participating in sprint planning and deployment activities with development teams
• Regular meetings with stakeholders to understand evolving requirements

Qualifications

• Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or related field (or equivalent practical experience)
• Relevant certifications (e.g., CIAM, Security+, CISSP) are preferred
• Demonstrated commitment to continuous professional development in identity management and security practices

Professional Competencies

• Strong problem-solving skills and analytical thinking
• Ability to work efficiently both independently and in team environments
• Clear communication skills to articulate technical issues and solutions
• Stakeholder management including internal teams and end-users
• Adaptability to new technologies and changing priorities
• Innovative approach to system improvement and security enhancement
• Effective time management and task prioritization