System Administrator

Client of Exceed IT Services

Department: IT Services

Reports To: IT Manager / Contractor Lead

Role Purpose:

The System Administrator is responsible for administering, maintaining, securing, and optimizing the IT infrastructure, including Office 365, Azure Active Directory, Exchange Online, servers, network systems, and cybersecurity controls. The role ensures high availability, compliance with SLAs, and seamless integration of IT systems that support 3,000+ users.

A. Microsoft Office 365 Administration

• Manage user accounts, groups, roles, and licenses.
• Administer SharePoint, Teams, OneDrive, and related services.
• Implement policies such as MFA, DLP, retention, security compliance.
• Monitor service health, audit logs, usage reports, analytics.

B. Exchange Online Administration

• Manage user mailboxes, shared mailboxes, resources, quotas.
• Configure transport rules, connectors, mail flow.
• Implement anti-spam, anti-malware, ATP, encryption and email security.
• Manage retention, eDiscovery, journaling.

C. Azure Active Directory Administration

• Manage hybrid identity and Azure AD Connect synchronization.
• Configure authentication methods (MFA, conditional access, password policies).
• Apply RBAC roles, permissions, and identity governance.
• Troubleshoot sync issues between on-prem AD and Azure AD.

D. Cybersecurity & Risk Management

• Conduct regular risk assessments and security audits.
• Implement protective measures: firewalls, IDS/IPS, encryption, secure protocols.
• Develop, update, and execute incident response plans.
• Perform continuous monitoring and threat detection.

E. Network, Endpoint & Infrastructure Security

• Manage antivirus, endpoint protection, patching cycles.
• Monitor network devices (firewalls, switches, Wi-Fi controllers).
• Ensure secure VPN, remote access, and MDM/Intune configurations.
• Perform regular vulnerability assessments and remediation.

F. Systems Integration & Data Management

• Ensure seamless integration across O365, AD, academic systems, SIS, LMS.
• Implement secure data storage, backups, cloud directory structures.
• Ensure compliance with data security and retention regulations.

G. Documentation, Policies, and Vendor Management

• Maintain updated configuration documentation.
• Implement IT policies, security procedures, change management.
• Coordinate with Microsoft and other vendors for escalations and updates.
• Plan and implement system upgrades and future scalability.

H. SLA Compliance & Reporting

• Ensure SLA compliance for system uptime, response, and resolution time.
• Provide regular reports on performance, security incidents, and improvements.