Systems Engineer – L1 Dicetek LLC

Key Accountabilities · Full responsibility of the du Cloud Services and Infrastructure. · Administer systems such as Windows, Active Directory, Customers workloads monitoring and configurations. · Diagnose system issues, predict future trends, make recommendations and implement client solutions · Monitor system performance and be proactive in assessing and providing recommendations for improvement of assigned systems and technologies · Patch Management and update assigned systems · Maintain and enhance assigned systems for a variety of different vendor products including backup, performance management, network security, network services, etc. · Follow the escalation matrix and update the flash report for the delayed projects in order to notify the management and other stakeholders · Update the managers on open Problem Notifications, production issues. · Create, maintain and update required documentation, records, logs, and reports. · Liaison with internal du departments, teams, vendors, and suppliers to determine user requirements, execute projects, and set service standards · Working on IM’s, FR’s and CR’s, updating and managing the tickets on the ticketing tool · Experience/knowledge in Manage Engine, OMI Monitoring Solutions, administering systems, configuring the monitoring for the new customers, troubleshooting the existing monitoring configurations for onboarded customer · Alerts Managements · Knowledge on VMWare, VCentre, Network and/or Storage and minimum experience maintaining Cloud environment · Experience in supporting, maintaining, and troubleshooting systems · Experience maintaining and applying security policies and procedures · Experience in MS OS Patching, patching process · Knowledge on the ITIL Process of Incident, Request and Change Management processes · Backups: a. Monitor the Avamar, Networker, Data Protector and Rubricks backups solutions and their available across the platforms b. Reporting L2/L3 issues to the L3 team Configuration c. Recover the failed backup jobs d. Restore backups (VM, db, and file) as per the customer’s request