Team Lead Visual Content

talabat

What's on you're plate?

Team Leadership and Creative Direction

• Lead and manage the graphics team, providing guidance, feedback, and support to ensure the timely delivery of projects.

• Direct the production and layout of artwork.

• Apply artistic creativity within a corporate environment, ensuring visually appealing and consistent content for the menu items and NCR banner designs.

• Develop team members' performance and technicalities, assuring the team is highly updated with all the newest technical techniques.

• Collaborate on projects with colleagues, delegate tasks, and check projects for quality and consistency.

• Work closely with the regional photography team to store and categorize in-house digital assets.

• Assign tasks to team members, schedule shifts, and ensure team attendance aligns with plans.

Operational and Statistical Management

• Ensure SLA achievement aligns with the business plan, maintaining stability and high quality in team output.

• Monitor and drive team performance, preparing final KPIs and discussing monthly performance.

• Create and align processes with other teams for mutual Standard Operating Procedures (SOPs).

• Conduct coaching sessions as needed, supporting team members with operational and technical advice.

• Work with the teams' function when it's needed for creating designs and videos.

Daily and Monthly Operations

• Assure the stability of all team queues on an hourly basis.

• Assign received projects to team members and monitor the quality of outputs.

• Conduct live monitoring for quality assurance and daily adherence in alignment with the RTM team.

• Prioritize tasks based on the situation and provide operational/technical advice.

• Prepare final KPIs for the team and discuss monthly performance through Connects.

• Review and modify team targets as needed.

• Schedule shifts for the two teams, ensuring coverage and efficiency.