عامل الهاتف SOFITEL

Main Duties:

• Operates Telephone Exchange
• Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary.
• Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier.
• Screens incoming calls for guest when requested.
• Pages called party through paging system.
• Updates room rack in Telephone Exchange.
• Handles wake-up calls and requests for directory assistance from guests; gives general information to guests.
• Handles emergency communications for the hotel.
• Maintains cleanliness and order of work area.
• Performs duties as may be assigned.

• High school Diploma or equivalent.
• Excellent communication skills, both written and verbal required
• Excellent organizations skills and ability to find solutions
• Able to cope with the pressures of a very busy environment