Telephone Operator

Marriott

Job Details

Country: UAE

City: Dubai

Industry: Hospitality

Function: Reception-Switchboard

Job Type: Full-time

Key Responsibilities

• Handle all incoming and outgoing calls through the PBX/switchboard system with courtesy and accuracy.
• Direct calls to guest rooms, staff, or departments as needed.
• Take and deliver guest messages efficiently and discreetly.
• Log service requests, technical issues, and guest incidents accurately in the system.
• Maintain updated records of extensions, staff directories, and room numbers.
• Support room service by ensuring orders are recorded and delivered promptly.
• Monitor automated systems such as CCTV during non-operational hours for engineering or maintenance.
• Respond to emergency calls following proper safety and communication procedures.
• Maintain a calm, professional tone while handling guest inquiries or complaints.
• Keep records of call charges and ensure accurate posting to guest accounts.
• Update guest registration information in the PMS/Opera system and upload required details into CID.
• Train or assist in training new operators in departmental procedures and brand service standards.

Skills Set

• Telephone and Switchboard Operations
• Guest Communication and Service Etiquette
• Call Logging and PMS Management
• Emergency Response and Reporting
• Multitasking and Organizational Skills
• Teamwork and Time Management

Why Join Us

• Work in one of the UAE s most iconic desert luxury resorts.
• Competitive salary, full-board accommodation, and transportation provided.
• Access to Marriott International s training, career advancement, and global mobility programs.
• Join a close-knit, passionate team that values excellence and authenticity.
• Experience the tranquility and exclusivity of a resort dedicated to nature, heritage, and hospitality.