Test Center Administrator America-Mideast Educational and Training Services, Inc. (AMIDEAST)

RESPONSIBILITIES

• Open and close the test center according to the operational schedule
• Prepare testing rooms and ensure all equipment functions properly prior to each session
• Verify candidate identification and ensure compliance with testing procedures and policies
• Conduct security checks and monitor candidates during examinations
• Perform workstation and room inspections, including during candidate breaks
• Maintain strict confidentiality of test materials and candidate data
• Complete required reports, logs, and documentation accurately and promptly
• Troubleshoot basic technical issues and monitor CCTV systems
• Maintain inventory of testing materials and ensure facility readiness
• Ensure adherence to safety and security standards at all times

Reception & Candidate Check-in Duties

• Serve as the first point of contact for candidates and visitors
• Manage front desk operations and maintain a professional reception area
• Perform candidate check-in procedures, including ID verification, biometric capture (if applicable), and registration confirmation
• Provide clear instructions regarding testing procedures, personal belongings storage, and exam rules
• Answer phone calls, respond to inquiries, and provide accurate information regarding test schedules and policies
• Coordinate candidate flow to ensure smooth and timely test session starts
• Handle candidate concerns professionally and escalate issues to the Test Center Manager when necessary
• Maintain visitor logs and ensure controlled access to secure areas

QUALIFICATIONS AND SKILLS

Required

• Diploma or Bachelor s degree in Business Administration, IT, or related field
• Excellent English communication skills (Arabic is an advantage)
• Strong IT and computer troubleshooting skills
• Strong customer service and interpersonal skills
• High level of attention to detail and ability to follow strict procedures
• Professional appearance and front-desk presence
• Ability to multitask and work under pressure in a structured environment
• Ability to maintain confidentiality and integrity in handling sensitive information

The role involves the use of the following equipment:

• Computer (laptop or desktop)
• Printer / Photocopier / Scanner
• Telephone
• CCTV monitoring systems
• Biometric devices