Ticketing Officer

Confidential Company

Handle flight bookings, reservations, cancellations, and amendments.

Issue domestic and international airline tickets.

Process ticket reissues, refunds, and fare recalculations.

Provide accurate fare information and travel options.

Coordinate with airlines and travel partners regarding bookings and special requests.

Ensure compliance with airline rules, company policies, and travel regulations.

Assist with visa information, baggage policies, and travel requirements.

Maintain proper documentation and records of all transactions.

Handle inquiries via phone, email.

Resolve ticketing-related issues and provide timely solutions.

Reconcile daily ticketing report.

Liaise with the offshore rotation schedules and crew teams.

Engage in hotel booking and required reservations.

Liaising with the other department heads for the recruitment of deck and engine officers.

Maintaining crew lists of current manning in respect of each vessel.

Providing immediate medical assistance to the shipboard personnel.

Maintaining personal, medical and training records and certification details of all personnel.

Resolving employment disputes with seafarers and their representatives and ensuring smooth completion of same.

Give support to ensure overall control that all officers and ratings are in possession of the required qualifications, certificates, visas, and documentation as per flag state, STCW and company statutory requirements, regulations and procedures.

Ensure update and support monitoring of reporting tools related to budgets, KPIs, training, crew-related claims to P&I, engagements.

Participate in the selection of manning agencies, training centres and crewing department suppliers.

Provide day-to-day liaison and support to crew, including payroll queries.

Manage No Shows and Replacements.

Manage crew changes including arranging visas, travel, transport and accommodation

Willing to relocate and sail with vessels – if required

• Handle flight bookings, reservations, cancellations, and amendments.

• Issue domestic and international airline tickets.

• Process ticket reissues, refunds, and fare recalculations.

• Provide accurate fare information and travel options.

• Coordinate with airlines and travel partners regarding bookings and special requests.

• Ensure compliance with airline rules, company policies, and travel regulations.

• Assist with visa information, baggage policies, and travel requirements.

• Maintain proper documentation and records of all transactions.

• Handle inquiries via phone, email.

• Resolve ticketing-related issues and provide timely solutions.

• Reconcile daily ticketing report.

• Liaise with the offshore rotation schedules and crew teams.

• Engage in hotel booking and required reservations.

• Liaising with the other department heads for the recruitment of deck and engine officers.

• Maintaining crew lists of current manning in respect of each vessel.

• Providing immediate medical assistance to the shipboard personnel.

• Maintaining personal, medical and training records and certification details of all personnel.

• Keeping all personnel files up-to-date. Maintaining a computerized database which contains key personal data and assignment history of all personnel.

• Resolving employment disputes with seafarers and their representatives and ensuring smooth completion of same.

• Ensure effective day-to-day crew operation and crewing support based on quality for each individual vessel and seafarer. At the same time, you focus on facilitating a good working environment and personal interaction between ship and shore.

• Give support to ensure overall control that all officers and ratings are in possession of the required qualifications, certificates, visas, and documentation as per flag state, STCW and company statutory requirements, regulations and procedures.

• Ensure update and support monitoring of reporting tools related to budgets, KPIs, training, crew-related claims to P&I, engagements.

• Participate in the selection of manning agencies, training centres and crewing department suppliers.

• Provide day-to-day liaison and support to crew, including payroll queries.

• Manage No Shows and Replacements.

• Manage crew changes including arranging visas, travel, transport and accommodation.

• Willing to relocate and sail with vessels – if required-

Health, Quality, Safety and Environmental protection Management:

• The promotion of the SMS Policy and culture on board vessels. Demonstrating his commitment to safety and environmental excellence, by his behavior.

• Ensuring that the requirements stipulated in the SMS are properly implemented and maintained by his department.

• Ensuring that the working conditions onboard are safe. Performing internal audits. Informing the DPA and the legal advisor of crew injuries, illness, desertions, stowaways and other P&I-related claim incidents and providing them with supportive evidence and reports.

• Briefing seagoing personnel with the SMS Policy, procedures and requirements.

• Ensuring that the performance of all officers and ratings is to be appraised in accordance with the company's appraisal system.

• Evaluating manning agents.

• Identifying training needs of seafarers and initiating further actions. Member of the emergency response team.

• Participating in the shore safety/management review meetings and ensuring that any subsequent actions are carried out as soon as is practicable thereafter.

• Accomplishes crewing and organization mission by completing related results and assignments as needed.

• Perform any task as instructed by management in line with the job nature.