Tool and Automation Architect

Client of Linking Humans

About the role

We re looking for an experienced Tool and Automation Architect to lead our Operations Tool Domain and drive the evolution of our automation and monitoring landscape.

This is a senior, strategic role with real ownership.

You ll be responsible for the architecture, re-architecture, and ongoing optimisation of operational tools, embedding AIOps capabilities to improve service quality, resilience, and insight across the estate. Alongside strategy, this role remains hands-on, leading from the front while managing and mentoring a specialist team.

You ll work closely with network operations, IT, cybersecurity, and senior stakeholders to ensure our tools, platforms, and automation frameworks directly support business outcomes.

Key responsibilities

• Own the end-to-end architecture and re-architecture of operational tools, including AIOps enablement
• Define and deliver the strategic roadmap for operations tools and automation
• Identify opportunities for process improvement, optimisation, and intelligent automation
• Lead, manage, and mentor a team of tools and automation specialists
• Remain hands-on across solution design, development, testing, and validation
• Oversee day-to-day operations of monitoring and automation platforms
• Manage the full lifecycle of operational tools from design through to implementation and support
• Establish real-time performance monitoring, reporting, and alerting frameworks
• Proactively identify and resolve performance, reliability, and scalability issues
• Ensure compliance with organisational, legal, and regulatory requirements
• Manage budgets, forecasting, and resource allocation for tools and automation initiatives
• Collaborate with internal teams and external vendors to deliver effective solutions
• Produce clear documentation covering architecture, processes, and configurations
• Provide regular reporting and updates to senior and executive stakeholders
• Evaluate emerging technologies and best practices within AIOps and automation
• Partner closely with cybersecurity teams to ensure secure tool design and operation
• Lead technical evaluations and validations of tooling partners and platforms
• Assess automation use cases, ensuring measurable value and alignment with strategic objectives

Skills and experience

• Bachelor s or Master s degree in Computer Science, Software Engineering, or a related discipline
• 10+ years experience in operations tools, automation, or a closely related domain
• Proven experience leading and developing high-performing technical teams
• Strong programming capability in languages such as Java, Python, or C#
• Solid experience with database design, SQL, and platforms such as MySQL, PostgreSQL, or Oracle
• Strong understanding of telecommunications and network concepts, including routing and protocols
• Demonstrated experience managing budgets and delivering cost-effective solutions
• Hands-on experience with AIOps and automation platforms such as Moogsoft, Splunk ITSI, IBM Watson AIOps, Dynatrace, or Ansible
• Deep experience with ServiceNow ITSM, ITOM, and CMDB, including integrations, CI correlation, workflows, and automation
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders
• Analytical, structured, and outcome-focused mindset

Why this role

This is an opportunity to take genuine ownership of an operations tooling landscape, influence strategy at a senior level, and build automation capabilities that deliver real, measurable impact.

If you re an architect who enjoys combining strategy with hands-on delivery, this role offers the scope, complexity, and influence to match your experience.

Full Visa Sponsorship available.