Tour Staff Coordinator, Middle East & North Africa

G Adventures

The Tour Staff Coordinator, Middle East & North Africa, is responsible for assisting with the management of all tour staff and relevant processes involved in their successful tour operation from start to finish. This includes management of all tour staff administration and all aspects of their performance management. The Tour Staff Coordinator will act as a role model and mentor to the tour leaders they work with.

This is a hybrid role based out of Morocco where a set number of days is required in the Marrakech office as set by the region.

What you'll be doing:

• Assist in managing and performing all tour staff administrative tasks as required, this includes but is not limited to payroll, accounts process, rostering and schedules, implementation of incentive programs and local awards programs, and assisting with managing correspondence from tour staff.

• Maintaining tour staff records including contracts, benefits, profile updates and up to date first aid qualifications and updating route guides, trip and welcome notes, and applications for criminal record checks

• Support the tour staff management team with the implementation of tour staff incentive programs, local awards programs and monitor and regularly contribute to the tour staff forum discussions, engagement, recruiting and training tour staff and promoting growth in the region.

• Read the tour staff comments section on passenger evaluations and make suggestions and provide input.

• Ensure timely submission of all aspects of tours in Polaris, checking and supervising money request dailies, cash flow, post trip emails and general trip expenses.

• Working with tour staff to ensure they take responsibility for their own trip s expenses and documents.

• Responsible for compiling pre-trip documents for the tour staff and assisting the tour staff management team in pre and post-trip report and debrief of tour staff.

• Coordinate and assist in ground support for logistical issues during trips and on trip emergencies and assist with critical incident management as requested by the tour staff management team.

• Contribute to special projects, such as gathering and organizing photos for internal and external use; developing manuals and other tour staff resources.

• Any other tasks as requested by the tour staff management team.

• Assist tour staff in getting all necessary information for trips.

• Provide tour staff practical field support when needed or requested by the tour staff manager.

• Weekend work as required by role (will be made up with time in lieu), and taking the emergency phone on a rotational basis.

• Ordering, distribution, and admin surrounding Incendia Cards and SWAG.

• Assisting with the financial debriefings of tour staff post tour.