تدريب المدرسين ACCOR

The Transportation Coordinator oversees and manages all guest transportation services for Our Habitas Ras Abrouq, ensuring a seamless, safe, and memorable journey from the moment guests begin their travel to the time they return home. This role plays a vital part in coordinating the resort s new seaplane and boat operations, in addition to land transportation. The Transportation Coordinator upholds Our Habitas standards of excellence, peace, and community by ensuring every transfer reflects the resort s hospitality ethos.

Job Responsibilities:

• Coordinate and manage all guest transportation operations, including seaplane, boat, and land vehicle transfers.
• Maintain accurate daily transportation schedules and ensure all arrivals and departures are executed smoothly and on time.
• Serve as the primary point of contact for transportation inquiries, collaborating closely with Front Office, Guest Experience, Security, and external aviation and marine partners.
• Monitor seaplane and boat operations to ensure safe, compliant, and efficient movements aligned with marine and aviation regulations.
• Track guest itineraries, monitor flight changes, and proactively adjust schedules as needed.
• Greet arriving and departing guests when necessary to ensure warm, personalized service.
• Support VIP and special-handling guests by customizing transportation arrangements.
• Maintain transportation logs, vendor communication records, and incident reports.
• Conduct regular checks to ensure all vehicles, boats, and equipment meet safety and compliance standards.
• Assist management in training and guiding team members involved in transportation functions.
• Follow all company policies and procedures, including maintaining confidentiality of proprietary information and protecting company assets.
• Respond promptly to transportation-related emergencies in line with resort procedures.
• Report accidents, injuries, and unsafe work conditions to management; complete required safety training and certifications.
• Ensure that all transportation touchpoints such as docks, meeting points, and lounges are clean, calm, and ready for guests.
• Collaborate in evaluating third-party transportation providers and assist with performance feedback and service recovery when needed