Travel Consultant

TAMAKKUN AI LLC

Responsibilities:

• Dealing directly with customers either through phone, live chat or email.
• Respond promptly to customer inquiries.
• Educating clients, explaining procedures, answering questions and providing knowledgeable answers.
• Determines availability and comparing prices.
• Maintains and improves quality results by adhering to standards and guidelines.
• Establishing policies by accessing and verifying client information.
• Maintains contact center environment and database.
• Follow up on clients where necessary.
• Following communication scripts when handling different topics.
• Identifying clients needs, clarify information, research every issue and provide solutions and/or alternatives.
• Obtain and evaluate all relevant information to handle travel requests efficiently.
• Increase the customer satisfaction and enhance the customer experience.
• Handle and resolve customer complaints.
• Meeting required targets.
• Any other duties related to the job

What you get?

At Wego, we pride ourselves on having created an open, flat and collaborative environment where ideas are heard and talent is nurtured. As a team member in Wego, you ll have the opportunity to improve the lives of millions of users who use our travel app every day. You ll work in cross-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones.

Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods, to solve complex challenges in the world of travel technology.

You ll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally.

Most importantly, you ll be able to join us on our exciting mission to build the best travel technology company in the world.

What more do you get?

• Medical insurance coverage
• Well stocked pantry
• Regular social events like team lunches, office parties and Fun Friday

You think you know someone who would be a superstar on this role? Go ahead and share the link!

Requirements:

• Fluency in English at a C1 level is a MUST.
• No previous work experience welcomed!
• Awareness and experience in the travel industry.
• Only graduates will be considered for the position.
• Strong communication skills are a must-have for this role.
• Military service completion or exemption is necessary.
• The candidate should be flexible with rotational shifts and days off.
• Must be flexible with night and overnight shifts.
• The job requires working in an onsite setting.

You also have:

UG : Any Graduate in Any Specialization; IATA certification would be an added advantage