UAEN Sales Assistant | Retail | ACE Hardware | Dubai Hills Al Futtaim Private Company (LLC)

• The role of a Sales Assistant in Ace Hardware involves ensuring a high standard of store presentation and customer service is maintained. It aims to provide customers with a complete shopping experience by leveraging product knowledge and selling techniques to meet sales targets. The role is crucial in maintaining a shoppable environment by handling stock responsibilities and maintaining accurate pricing and effective merchandising.

What You Will Do:

Customer Service

• Provide high levels of customer service both internally and externally by being knowledgeable about product categories and assisting customers in a professional manner.

• Directly interface with customers, either personally or remotely, to enhance their shopping experience and fulfill their needs.

Point of Sale Operation

• Operate the Point of Sale (POS) system as required, maintaining high accuracy in all transactions.

• Ensure familiarity with cash operation procedures to prevent errors and maintain financial integrity.

Product Knowledge

• Actively learn and communicate the uses and benefits of products to advise customers effectively and encourage add-on sales.

• Stay informed about product features and details to meet customer needs and drive sales.

Stock Management

• Assist with receiving and displaying goods in line with approved procedures to ensure availability for customer purchase.

• Participate in stock take, new store openings, and seasonal product launches as needed.

Pricing and Merchandising

• Comply with instore procedures for pricing and ticketing to prevent pricing errors and ensure customers are well informed.

• Apply Merchandising Principles to maintain a clean and attractive store environment, ensuring a corporate image is achieved.

General Duties

• Support various store events such as stock taking, product launches, and new store openings.

• Maintain a clean and tidy store by participating in designated cleaning programs for assigned departments.